Privacy Policy

1. Information We Collect

To provide a bespoke service, we process the following categories of data:

• Personal Identification: Full name, email address, phone number, and billing details.
• Discovery Data: Personal milestones, preferences, and specific details shared during our Discovery process to tailor your experience.
• Travel Documentation: Passport details, visa information, and health requirements where necessary for international or specialized logistics.
• Technical Data: IP address, browser type, and usage behavior on our digital platforms to improve user experience.
• Payment Information: Processed securely through authorized third-party gateways. We do not store sensitive card details on our servers.

2. Methods of Collection

We collect information directly from you when you:

• Engage with our digital platforms or inquiry forms.
• Participate in a Discovery interview or consultation.
• Finalize bookings or communicate with our team via email or phone.

3. Purpose of Data Usage

Your data is used strictly to:

• Design and execute uniquely tailored travel experiences.
• Manage logistics with third-party providers (airlines, hotels, facilitators).
• Maintain clear, direct communication regarding your itinerary.
• Ensure safety, security, and compliance with Nigerian legal regulations.

4. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To fulfill the services you have engaged us for.
• Consent: Where you have explicitly agreed to share personal details for customization.
• Legal Obligation: To meet regulatory requirements within the hospitality and travel industry.

5. Sharing of Information

To deliver a global standard of service, we may share relevant data with:

• Service partners (boutique hotels, private transport, and logistics providers).
• Secure payment processors.
• Regulatory or government authorities when mandated by law.

We mandate that all partners uphold data protection standards equivalent to our own.

6. Data Retention

We retain your personal information only for as long as is necessary to provide our services, maintain your historical preferences for future engagements, or satisfy legal and accounting requirements.

7. Data Security

Tourbirth employs rigorous technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. We treat your personal data with the same level of discretion and care that we apply to your travel logistics.

8. Your Rights

Under the NDPA, you possess the following rights:

• The right to access and request a copy of your data.
• The right to rectify inaccurate or incomplete information.
• The right to request the deletion of your data.
• The right to withdraw consent for data processing at any time.

To exercise these rights, please contact our Data Protection lead at the details provided below.

9. International Transfers

For experiences involving international destinations, your data may be transferred to service providers outside of Nigeria. We ensure these transfers are conducted under secure frameworks that protect your privacy.

10. Contact Information

For inquiries regarding this policy or your personal data, please reach out to: